At Lumeity, we create all products on order, which means refunds are limited to specific cases. Please review our policy carefully before placing an order.
Eligibility for Refund
Refunds are only offered if:
- You received a defective, damaged, or incorrect item.
- You reported the issue within 48 hours of delivery with clear proof (photos/videos).
- The item is unused, unworn, with tags intact, and in original packaging.
- You have the receipt or proof of purchase.
- Items sent back to us without prior approval will not be accepted.
Non-Refundable Items
We do not offer refunds for:
- Customized or made-on-order items (unless faulty or wrong).
- Items returned without informing us first.
- Issues reported after 48 hours of delivery.
- Sale items, gift cards, or change of mind cases.
- Orders that are delayed but still delivered within a reasonable period.
- Products returned damaged or used by the customer.
Courier Charges
If a return or refund is approved, the courier charges for sending the product back will be paid by the customer.
Refund Process
Once your return is received and inspected:
We’ll notify you of approval or rejection.
If approved, the refund will be issued within 7–10 working days through your chosen method (Bank Transfer, Easypaisa, or JazzCash).
How to Request a Refund
To request a return or refund, contact us at lumeitystore@gmail.com with:
- Your order number
- Photos/videos of the issue
- Reason for the return
Damaged Items / Replacements
Inspect your parcel upon delivery. If you receive a damaged or faulty item, notify us within 24–48 hours. We’ll evaluate the issue and arrange a replacement, if applicable. Items reported after 7 days are not eligible for replacement.
