Terms & Conditions – Lumeity

Welcome to Lumeity. By using our website and placing an order, you agree to the terms outlined below.

Product & Pricing

All our products are described as accurately as possible. However, slight variations in color or design may occur due to screen settings or lighting. Prices are listed in Pakistani Rupees (PKR) and can change without prior notice. In case of any pricing errors, we reserve the right to cancel or update the order.

Orders & Payments

Once an order is placed, a confirmation will be sent via SMS or email. We accept Cash on Delivery (COD), Bank Transfer, Easypaisa, SadaPay, and JazzCash. For customized or bulk orders, advance payment may be required.

Shipping & Delivery

We deliver across Pakistan, and standard delivery takes 3–7 working days. Delivery charges vary based on your location. Unexpected delays due to courier issues, public holidays, or weather conditions are beyond our control.

Returns & Refunds

You can return or exchange a product within 7 days of receiving it, provided it’s unused, in original packaging, and with tags attached. Sale items are not eligible for return or exchange. Refunds are only applicable for defective or wrong items and are processed within 7 business days.

Order Cancellation

Since our products are made on order, cancellations are only accepted before the production process begins & before dispatch. Once the order is confirmed and the product is under preparation, it cannot be cancelled. We advise customers to be certain before placing an order.

Privacy

Your personal information is kept confidential and used solely for order processing and communication. We do not share your data with any third parties.

Intellectual Property

All website content including logos, images, and text belongs to Lumeity and cannot be used without permission.

Governing Law

These terms are governed by the laws of Pakistan, and any disputes will be handled by the courts of Pakistan.

For any questions or support, please contact us at lumeitystore@gmail.com.